11/13/2018 - Linda M.
As part of my 5-year plan toward retirement - and after reading several issues of "Where to Retire," and visiting and eliminating several cities and states - I found an informative article on New Bern, NC. I began searching on Zillow.com and Realtor.com and found a place that checked off all the boxes - so I called the listing agent - only to find out that there was already an offer in play - how disappointing - I was offered the option to put in a backup offer and was a little reluctant, however, I was so glad I did. Much to my surprise, 3 weeks later the initial offer fell apart. Now it was full steam ahead and this is where Susanne took over. She kept me informed every step of the way. As I will be making a major relocation from Texas, Susanne sent me extensive information on the area - reaffirming my decision that this was the place to retire. I then made a trip to see the townhouse and seal the offer. Susanne's strengths are her responsiveness and attention to detail - I felt secure in knowing that she had all my ducks in a row. Her assistance and recommendations on mortgage brokers, local insurance agents, handymen and property managers - took all the worry out of buying and possibly renting the townhouse until I could move in. I'm sure that this was one of her smaller transactions, however, I never once felt that I wasn't getting the same superior treatment she would give someone buying a much more expensive home. Here is where some agents would give you a thank you handshake and ask for referrals - Susanne on the other hand keeps working on my behalf to ensure that all my repairs and improvements are completed and coordinates the work orders in my absence - now that's true A+ Service showing real professional commitment. Susanne deserves more recognition than I can offer in this review - but know that if you are looking for your next home - call on Susanne - then you too will be singing her praises!
11/13/2018 - Dave & Ann P.
If you are buying or selling, Susanne is the perfect real estate agent to work with. She is a true professional and trustworthy person. She will help you through the entire process and will dedicate her services to you. If she cannot answer a question, she will get it answered for you. She also has great knowledge of the New Bern area. We just brought a home in New Bern NC, we are moving from New Jersey. We gave Susanne what we were looking for in a home and she was able to send us houses to look at before we went down to New Bern to see houses. We were able to select a group of homes to review. We found our new home on the second day. Once we decided to buy, Susanne did not stop there, she helped us get a good lawyer, home inspector, handy man contractor and landscaper. Since we could not be there doing the home inspection, she helped us out by going to be with the inspector. As we were in New Jersey, e-mail between us was very important, Susanne responded quickly and timely and if we needed to speak, she always has her cell phone. We had requested that the sellers fix a few things in the house before closing and she was there as well. So if you want an real estate agent that goes the extra mile, you want to use Susanne Pendleton.
11/13/2018 - Lisa & Craig R.
Susanne was there with all the way. First we sold our home in record time, then she helped us find and buy our new home. She was professional, organized, always available, and orchestrated a fabulous move, without a hitch. On top of it, always a smile and kind.
11/13/2018 - John C.
Mrs. Pendleton was great. Not only was she very knowledgeable about every step, she contracted my home in three days. She went above and beyond to sell my home and get me to closing. Hands down the best experience I have ever had in real estate.
11/13/2018 - Richard D.
Susanne was a pleasure to work with. she zeroed in very quickly on what I was looking for and only showed properties that were tailored to my interests.She was prompt and very knowledgeable.If she didn't know the answer to a question she knew who to call to get it. I would highly recommend her. Richard Dixin
11/13/2018 - Bill & Michaela H.
Susanne was excellent! She is a great Agent and must be a valued asset to your Broker. She was very pleasant and worked with us very professionally - she got everything done - but in a way that was very nice and great to work with her. She is very detail oriented and paid attention to what we wanted and made sure we got everything done off the list and followed up with referrals if we needed it and followed up with us to make sure we were ok with everything. We have bought and sold several properties over the years and i have to say, Susanne was a great Agent for us.
11/13/2018 - Phil Y.
Being from out of town (Chicago), we were unfamiliar with all the different neighborhoods in New Bern. So before we met with Susanne, she gave us some places to visit to get a better feel for the atmosphere and layout of the town. She also sent us listings for homes in the various neighborhoods that met our criteria. And when we came into her office to tour the homes we picked out, she gave us a tour of the town as we drove from home to home. She never commented or pushed us to consider or reject any of the homes we looked at. When we found out that the one home we wanted specifically to see (came 1,000 miles for) was off the market, she quickly found some others that were similar yet matched what we were looking for. And we are glad she did because that is how we found our perfect home! Then we headed back to Chicago and had to ask her many times to be our eyes and ears (and mouth) during the process of preparing for the closing, helped to find painters, cleaners, lawyer, inspectors, and made herself readily available to give them access whenever needed. Without her going above and beyond for us, this dream would never have happened. And I hope we have made a long time friend in the process!
11/13/2018 - Steve S.
After making the decision that Fairfield Harbor in Newbern was going to be my new home I was very fortunate to find Susanne to help me with this transition. Susanne was very professional and attentive though the entire process and beyond. What could have been a very stressful time in my life because of her was painless. We discussed my wish list and she sent me listings in the area that met my criteria. After several showings and narrowing down my decision she walked me through the negotiating process. Offering advice that I found to be very helpful. At no time did I feel like I was alone. She was in constant contact with all the parties involved. After my offer was accepted she really stepped up to the plate. She stayed on top of every step through the closing process. Constantly checking to ensure that all of my questions were being answered. After we closed she continued to help me with contact information regarding utilities , etc. Even to the point of driving to the local cable providers office and arranging service for me. I cannot recommend her enough.
11/13/2018 - Bonny & David S.
Susanne Pendelton is one of the most wonderful, dedicated, knowledgeable, hard-working, and truly caring real estate agents in the field. She is local to the eastern North Carolina/ New Bern Area, and made the entire process very efficient. From the moment I called her to dealing with follow-up issues (on the part of the sellers, not Susanne), She went above and beyond to answer all of our questions, resolve issues, and everything else could do to make this a very positive homebuying experience. We cannot imagine having done this with anyone else, and there is not another agent that we would recommend more. She followed up with us immediately on all of our communications, And despite having many clients, treated us like individuals and always made time for us. We appreciate all of her hard work and kindness, and we love our forever home!
11/13/2018 - Kate & Alan G.
Susanne did a wonderful job of marketing and selling our home! She was persistent and tenacious in following up with agents and perspective buyers after each showing and sharing the feedback with us. Although it took over 6 months to sell our home, Susanne maintained a positive â??can doâ?? attitude and never gave up! In the end after many showings by other agents, it was Susanne herself who brought our buyer to see our home, and she therefore ended up as both listing and selling agent! Once under contract, she paid close attention to every detail to get us to the closing table. We are so grateful to Susanne for all her help , and we would highly recommend her as either a listing or buyers agent. She is extremely professional and a pleasure to work with...and most importantly she gets the job done! Thank you for everything Susanne!
11/13/2018 - Oscar M.
Finding the right property from afar and getting through the the hassles of the purchase itself is not easy. Susanne was able to make this an enjoyable task. Her knowledge of the community and understanding of my requirements was key in getting to a successful transaction. I am really glad she was my agent.
11/13/2018 - Paula N.
So grateful for Susanne. Professional and always two steps ahead making this purchase easy.
11/13/2018 - Michael & Cynthia D.
We recently completed the purchase of a small condo as a second home. Throughout our life we have been involved in about a dozen real estate transactions, and without a doubt we felt the most comfortable and confidant with the services that Susanne brought to us. She anticipated our questions and proacted with solutions. She made sure that we were aware of similar comps and seamlessly scheduled the visits. And most importantly, she was able to see the transaction from our perspective from start to finish in a very timely and professional manner. We would not hesitate to work with Suzanne any future real estate transaction.
11/13/2018 - Jim & Kay H.
Susanne's understanding of our home interest was met with outstanding results. We love our home and thank her whenever we see her.
11/13/2018 - Barry & Lisa N
It was our good fortune to be connected with Susanne for our real estate needs in New Bern. She was extremely knowledgeable and responsive, and kept us informed of every step along the way. Susanne kept us promptly abreast of new listings, and never hesitated to organize multiple showings on short notice. We really appreciated the way she helped us find the perfect property for our family. Barry & Lisa Nickalson
