My Service Ratings
12/05/2020 - slhdmh
After interviewing three top realtors in New Bern we choose to work with Susanne for our purchase and we were glad we did. Susanne was proactive without being bothersome and yet quickly responsive to our questions. She was a pleasure to work with and I would commend her to anyone looking for a knowledgeable real estate professional to help you in your real estate sale or purchase.
My Service Ratings
09/02/2020 - mcgjones41
We have known Susanne socially for some time. Knowing her to be knowledgeable and personable we had high expectations selecting her as our agent. Susanne far exceeded our expectations. She is a true professional. She stayed in constant communication, offering sound advice, assistance and reassurances along to way. We personally loved working with Susanne and highly recommend her as an agent who goes above and beyond.
My Service Ratings
08/07/2020 - kchenstudio
Susanne is, without a doubt, the most hard-working, thoughtful, and skilled realtor that I have ever met. She always went above and beyond to satisfy any request and ensured that I was comfortable at every stage of the process. Moreover, Susanne does not forget her clients after the deal is closed. She has been here for me long after I moved into the home. I am grateful to Susanne, not only for all her dedication and care, but her friendship.
My Service Ratings
07/17/2020 - tbw5959
Susanne was great to work with for our home purchase! She was responsive whenever we needed to talk to her (even while wading along the beach!) Her follow through on action items was great and she communicated status with us all along the way. She was also very knowledgeable of the Fairfield Harbour area where we were looking. Her patience with us when we kept changing our minds about things was much appreciated. Would definitely recommend her.
My Service Ratings
07/16/2020 - 4b4d2tb46c
I would highly recommend Susanne as a Realtor. She is very helpful, patient, and very knowledgable about the area. She showed my husband and I many homes in the area we desired to live. When we found the home that we now purchased, she was there all the way to navigate us through it all. She even gave us contacts of local plumbers, air conditioning servicemen, and utilities set up information. Great person to work with!
My Service Ratings
05/09/2020 - ron19crouch
Over the years we have used 7 agents in buying and selling. Suzanne is head and shoulders above any agent we have used. She is personable, knowledgeable and professional. We had moved previously to selling so Susanne was responsible for the entire process. Every recommendation from price, preparing the house, suggested repairs, etc. was right on the mark. She kept us constantly updated on all issues (inspection, repairs, finding contractors to do the work, etc.) and returned all calls in a timely manner if not available when we called. We could not have had a less stressful experience, especially being states away during the process. We strongly recommend Susanne as your realtor when buying or selling.
My Service Ratings
04/29/2020 - seaspun891
We have been extremely impressed with Susanne’s professionalism.
During our home Initial buyer progress, she was prompt in replying to any of our questions or concerns. We were relocating from another state and Susanne was always sensitive to our time restrictions and we never felt rushed or pressured viewing prospective homes.
Her local knowledge of the area made the buying progress comfortable and she made us feel welcome inTo the community.
Even after the closing, Susanne has extended her hospitality with being available anytime we have questions.
We highly recommend her as a agent.
My Service Ratings
04/29/2020 - remymertz
Susanne has an extremely fast response time to any inquiry we sent via text, call or email. We felt like she was always honest and straightforward and looked out for us (her client) every step of the way! Highly recommend!
My Service Ratings
01/15/2020 - jmcartan
Susanne was our realtor for selling our prior home and finding our new home. She is an excellent realtor. Her energy and dedication are top notch. She kept us informed, responded quickly to any questions or concerns and advised us throughout the process of selling and buying our homes. We appreciated her knowledge and expertise.
We would recommend Susanne to anyone wishing to sell/buy a home.
My Service Ratings
11/25/2019 - stricklandmm
Susanne listed my home in New Bern in March 2019. Within 33 days, she presented me with a full price offer. She consistently communicated with me throughout the process and showed grace and compassion whenever I reached out to her with questions or concerns. Susanne is excellent at what she does – “code of ethics” “professionalism” “communication skills” is all top-notch. I would highly recommend her Real Estate expertise to anyone.
My Service Ratings
11/16/2019 - albemane
My wife and I have previously relocated 4 times so we have dealt with Realtors from both a Buyer and Seller perspective. We enlisted Susanne Pendleton's help for finding our retirement place in New Bern, NC, and our experience with Susanne could not have been better. She has extensive knowledge of the area and really took the time to show us different locales and a range of offerings. Because we currently live in the Washington DC area, Susanne expertly and efficiently handled all aspects of the negotiation, purchase and closing. We cannot praise nor thank her enough for her help and guidance. If you're considering a move to the New Bern area, Susanne should be the first realtor you call.
My Service Ratings
09/23/2019 - jfreiwald2
Our house had been on the market for over a year, with very little activity. Susanne set a realistic price for the house and tirelessly promoted our property. She was a pleasure to work with, and she contacted us often concerning the status. Susanne used the services of a stager and photographer to show the house at its best. When we were out of town, she made sure that the house was ready for showing, lights on. She found a buyer for our house and represented us at closing, since we were not able to attend. We highly recommend Susanne Pendleton: she will do everything she can to sell your home and make the experience a positive one from start to finish.
My Service Ratings
08/28/2019 - user307150
My wife and I have purchased a number of properties and homes in the past decade. We met Susanne at an open house in July. She has made this the easiest, most pleasant, and smooth transaction we’ve ever had. Thank you Susanne. Kim and I are thrilled with your knowledge and all the guidance you’ve provided.
My Service Ratings
08/25/2019 - eddiebenton
Ms. Pendleton went out of her way to make my purchase quick and easy. She worked around my busy work schedule and even showed me the condo at 7:30 in the evening. She was knowledgeable in finding people needed to inspect, appraise, repair etc.
My Service Ratings
08/18/2019 - randylbrown6
The process of selling the house in New Bern while being in Pennsylvania was made so easy by Susanne. She kept us updated every step of the way. I would highly recommend using Susanne for your buying or selling needs.
My Service Ratings
01/28/2019 - marcialrichmond
As sellers, we had only one glitch and Suzanne was on top of it. She follows through and gets it done! No excuses or delays, just good ol' hard work from her. Our home went live on MLS and within 2 hours, she had 2 offers for us.
My Service Ratings
11/13/2018 - Linda M.
As part of my 5-year plan toward retirement - and after reading several issues of "Where to Retire," and visiting and eliminating several cities and states - I found an informative article on New Bern, NC. I began searching on Zillow.com and Realtor.com and found a place that checked off all the boxes - so I called the listing agent - only to find out that there was already an offer in play - how disappointing - I was offered the option to put in a backup offer and was a little reluctant, however, I was so glad I did. Much to my surprise, 3 weeks later the initial offer fell apart. Now it was full steam ahead and this is where Susanne took over. She kept me informed every step of the way. As I will be making a major relocation from Texas, Susanne sent me extensive information on the area - reaffirming my decision that this was the place to retire. I then made a trip to see the townhouse and seal the offer. Susanne's strengths are her responsiveness and attention to detail - I felt secure in knowing that she had all my ducks in a row. Her assistance and recommendations on mortgage brokers, local insurance agents, handymen and property managers - took all the worry out of buying and possibly renting the townhouse until I could move in. I'm sure that this was one of her smaller transactions, however, I never once felt that I wasn't getting the same superior treatment she would give someone buying a much more expensive home. Here is where some agents would give you a thank you handshake and ask for referrals - Susanne on the other hand keeps working on my behalf to ensure that all my repairs and improvements are completed and coordinates the work orders in my absence - now that's true A+ Service showing real professional commitment. Susanne deserves more recognition than I can offer in this review - but know that if you are looking for your next home - call on Susanne - then you too will be singing her praises!
My Service Ratings
11/13/2018 - Dave & Ann P.
If you are buying or selling, Susanne is the perfect real estate agent to work with. She is a true professional and trustworthy person. She will help you through the entire process and will dedicate her services to you. If she cannot answer a question, she will get it answered for you. She also has great knowledge of the New Bern area. We just brought a home in New Bern NC, we are moving from New Jersey. We gave Susanne what we were looking for in a home and she was able to send us houses to look at before we went down to New Bern to see houses. We were able to select a group of homes to review. We found our new home on the second day. Once we decided to buy, Susanne did not stop there, she helped us get a good lawyer, home inspector, handy man contractor and landscaper. Since we could not be there doing the home inspection, she helped us out by going to be with the inspector. As we were in New Jersey, e-mail between us was very important, Susanne responded quickly and timely and if we needed to speak, she always has her cell phone. We had requested that the sellers fix a few things in the house before closing and she was there as well. So if you want an real estate agent that goes the extra mile, you want to use Susanne Pendleton.
My Service Ratings
11/13/2018 - Lisa & Craig R.
Susanne was there with all the way. First we sold our home in record time, then she helped us find and buy our new home. She was professional, organized, always available, and orchestrated a fabulous move, without a hitch. On top of it, always a smile and kind.
My Service Ratings
11/13/2018 - John C.
Mrs. Pendleton was great. Not only was she very knowledgeable about every step, she contracted my home in three days. She went above and beyond to sell my home and get me to closing. Hands down the best experience I have ever had in real estate.
My Service Ratings
11/13/2018 - Richard D.
Susanne was a pleasure to work with. she zeroed in very quickly on what I was looking for and only showed properties that were tailored to my interests.She was prompt and very knowledgeable.If she didn't know the answer to a question she knew who to call to get it. I would highly recommend her. Richard Dixin
My Service Ratings
11/13/2018 - Bill & Michaela H.
Susanne was excellent! She is a great Agent and must be a valued asset to your Broker. She was very pleasant and worked with us very professionally - she got everything done - but in a way that was very nice and great to work with her. She is very detail oriented and paid attention to what we wanted and made sure we got everything done off the list and followed up with referrals if we needed it and followed up with us to make sure we were ok with everything. We have bought and sold several properties over the years and i have to say, Susanne was a great Agent for us.
My Service Ratings
11/13/2018 - Phil Y.
Being from out of town (Chicago), we were unfamiliar with all the different neighborhoods in New Bern. So before we met with Susanne, she gave us some places to visit to get a better feel for the atmosphere and layout of the town. She also sent us listings for homes in the various neighborhoods that met our criteria. And when we came into her office to tour the homes we picked out, she gave us a tour of the town as we drove from home to home. She never commented or pushed us to consider or reject any of the homes we looked at. When we found out that the one home we wanted specifically to see (came 1,000 miles for) was off the market, she quickly found some others that were similar yet matched what we were looking for. And we are glad she did because that is how we found our perfect home! Then we headed back to Chicago and had to ask her many times to be our eyes and ears (and mouth) during the process of preparing for the closing, helped to find painters, cleaners, lawyer, inspectors, and made herself readily available to give them access whenever needed. Without her going above and beyond for us, this dream would never have happened. And I hope we have made a long time friend in the process!
My Service Ratings
11/13/2018 - Steve S.
After making the decision that Fairfield Harbor in Newbern was going to be my new home I was very fortunate to find Susanne to help me with this transition. Susanne was very professional and attentive though the entire process and beyond. What could have been a very stressful time in my life because of her was painless. We discussed my wish list and she sent me listings in the area that met my criteria. After several showings and narrowing down my decision she walked me through the negotiating process. Offering advice that I found to be very helpful. At no time did I feel like I was alone. She was in constant contact with all the parties involved. After my offer was accepted she really stepped up to the plate. She stayed on top of every step through the closing process. Constantly checking to ensure that all of my questions were being answered. After we closed she continued to help me with contact information regarding utilities , etc. Even to the point of driving to the local cable providers office and arranging service for me. I cannot recommend her enough.
My Service Ratings
11/13/2018 - Bonny & David S.
Susanne Pendelton is one of the most wonderful, dedicated, knowledgeable, hard-working, and truly caring real estate agents in the field. She is local to the eastern North Carolina/ New Bern Area, and made the entire process very efficient. From the moment I called her to dealing with follow-up issues (on the part of the sellers, not Susanne), She went above and beyond to answer all of our questions, resolve issues, and everything else could do to make this a very positive homebuying experience. We cannot imagine having done this with anyone else, and there is not another agent that we would recommend more. She followed up with us immediately on all of our communications, And despite having many clients, treated us like individuals and always made time for us. We appreciate all of her hard work and kindness, and we love our forever home!
My Service Ratings
11/13/2018 - Kate & Alan G.
Susanne did a wonderful job of marketing and selling our home! She was persistent and tenacious in following up with agents and perspective buyers after each showing and sharing the feedback with us. Although it took over 6 months to sell our home, Susanne maintained a positive â??can doâ?� attitude and never gave up! In the end after many showings by other agents, it was Susanne herself who brought our buyer to see our home, and she therefore ended up as both listing and selling agent! Once under contract, she paid close attention to every detail to get us to the closing table. We are so grateful to Susanne for all her help , and we would highly recommend her as either a listing or buyers agent. She is extremely professional and a pleasure to work with...and most importantly she gets the job done! Thank you for everything Susanne!
My Service Ratings
11/13/2018 - Oscar M.
Finding the right property from afar and getting through the the hassles of the purchase itself is not easy. Susanne was able to make this an enjoyable task. Her knowledge of the community and understanding of my requirements was key in getting to a successful transaction. I am really glad she was my agent.
My Service Ratings
11/13/2018 - Paula N.
So grateful for Susanne. Professional and always two steps ahead making this purchase easy.
My Service Ratings
11/13/2018 - Michael & Cynthia D.
We recently completed the purchase of a small condo as a second home. Throughout our life we have been involved in about a dozen real estate transactions, and without a doubt we felt the most comfortable and confidant with the services that Susanne brought to us. She anticipated our questions and proacted with solutions. She made sure that we were aware of similar comps and seamlessly scheduled the visits. And most importantly, she was able to see the transaction from our perspective from start to finish in a very timely and professional manner. We would not hesitate to work with Suzanne any future real estate transaction.
My Service Ratings
11/13/2018 - Jim & Kay H.
Susanne's understanding of our home interest was met with outstanding results. We love our home and thank her whenever we see her.
My Service Ratings
11/13/2018 - Barry & Lisa N
It was our good fortune to be connected with Susanne for our real estate needs in New Bern. She was extremely knowledgeable and responsive, and kept us informed of every step along the way. Susanne kept us promptly abreast of new listings, and never hesitated to organize multiple showings on short notice. We really appreciated the way she helped us find the perfect property for our family. Barry & Lisa Nickalson
